Insurance Services of Washington Blog
When running a business, be it big or small, you should always instill excellent customer service because it's the key to success. Prioritizing clients should be the top priority as well as a principle among you and your employees as it helps increase sales and good reviews.
Always Ask For Feedback
Feedback from clients is always a good idea. Aside from accumulating positive comments about your work or products, you also have access to the negative ones. Yes, even the not so lovely comments should be a part of the process. You cannot unlock the full potential of your business if you only focus on the good reviews. Criticisms are one of the best sources of motivation to do better.
Answer Them As Soon As You Can
After you ask for the client's feedback, make sure that you answer them so that they'll feel valued and vital. Companies make one of the most common mistakes because they never reply or acknowledge what their customers have to say. Ignoring the clients only makes them feel inferior or unwanted, and they might not want to do it again.
Educate The Clients About Your Products And What You Do
Before you convince the client about purchasing your product or trying your services, always educate them about your background and what you do as a business. Feeding them information allows both parties to have a clear understanding of the products as well as the company. Also, these are plus points because of the effort you took and the time you spent to help them understand the business thoroughly.
Train The Employees Who Also Face Customers
As a business owner, you won't always have time to face the customers, especially once the business expands. You eventually have to hire employees and place them in different departments. Focus on those who are the "frontliners" or those who are always talking to or communicating with the clients.
Ensure that your business (and everything else you've worked for) doesn't waste when unwanted occurrences happen, such as deaths, accidents, or mishaps. Get business insurance to secure everything in place.
At Insurance Services of Washington Inc., we do our best in making sure that our clients are well-protected with affordable and comprehensive policies. We make sure to go the extra mile to help you with your needs. To learn more about how we can help you, please contact our agency at (425) 868-1123 or Click Here to request a free quote.